NO SELF ISOLATING WILL BE ACCEPTED HERE, UNDER ANY CIRCUMSTANCES.
If you are experiencing any of the following symptoms, please cancel your booking:
Check in is from 1 PM - 5.30 PM ONLY - on arrival please do the following in order:
There will be a poster attached to the office door which will display a list of symptoms. If you are experiencing any of the symptoms on this list, you will not be permitted to stay and will be asked to leave.
Staff may take your temperature using a temperature gun. If your temperature is 38 degrees Celsius or greater, you will be asked to leave.
If you meet the health criteria and temperature check, look inside the green key return box to your right hand side of the office door. Lift up the lid, and inside you should find a clear packet with your name, key and map attached. If you do not find this, please push the night bell to the left hand side of the office door to speak to staff. We will not let guests in the office under any circumstances, so please do not be offended when we speak to you through the intercom system only.
Follow the map which will lead you to your room.
No guests will be permitted to arrive after hours, regardless of whether you have made a booking or not. You must arrive between 1 pm and 5.30 PM in order to stay, no exceptions will be made. Staff and guest safety is our biggest concern, and we simply cannot screen any guests for arrival dates and symptom checks if they arrive outside of office hours. You will be asked to vacate the property, and no refund will be provided.
Should you need to cancel due to the corona-virus, normal cancellation procedures as will apply. No refunds will be provided if you do not meet the criteria stipulated in your individual cancellation policy. Instead, you will be offered an accommodation credit, which will be valid for one year from the time of your original booking. This is simply a credit, and will not cover the full cost of the new accommodation arranged, if the amount exceeds the amount of your original booking. Rates are dependent on dates, and you may find that rates increase or decrease depending on new dates you provide. You will be required to pay all additional costs in order to secure your new preferred dates and accommodation. All minimum stay restrictions will still apply.
Because we have implemented strict health and safety procedures to protect our staff, we will not be letting guests in the office under any circumstances. This means you will be required to pay the full cost of the reservation before your arrival. Please check with the park for your individual deposit policies.
Corona-virus signage will be displayed around the park, especially in our shared areas. Please take note of these and ensure you do the following:
We stay in this Holiday Park for a week. The facilities were clean, the kitchen was little bit to small, but this depence on the time. The staff were realy friendly and the TV room was perfect to hang out. Wifi was also no problem and enough!
We were in Rotorua for the Whaka100 & wanted to stay somewhere that would be 'mountain biker friendly'. We booked the self-contained family unit which was perfect for what we wanted. The unit was tidy & well laid out. The beds were comfy & the bathroom was adequate. The staff were friendly & helpful. Whilst the location wasn't close to town it suited us fine as we had a rental vehicle or just bikes into town along the cycle path. We would definitely stay again! Great value for $$. Stayed October 2016, travelled as a couple
Loved our stay will definitely be returning in the near future. Very friendly staff clean and well maintained units only a couple of minutes drive from Rotorua City Centre. Very family friendly. 10 stars